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Christmas Delivery

For the Uk Mainland, Northern Ireland, Wales and parts of Scotland deliveries must be made by the Monday 18th December for Christmas Delivery. Deliveries for Highlands and Islands of Scotland, Isle of Man, Isles of Scilly, Channel Islands and Southern Ireland must be made by Wednesday 13th December for Christmas Delivery.

Deliveries will cease over Christmas and New Year, between Tuesday 19th December until Wednesday 3rd January after which deliveries will commence again. You can still order your items 24 hours/day however, but there is no 48 hour or 24 hour service within this period, so goods will be sent from the 3rd January onwards. Everyone at KIDSKI wishes you a very Merry Christmas and a Happy New Year.

At Kidski we aim to give you the customer the best possible service that we can. We will go out of our way wherever it is physically possible to get your goods to you. (check out some of our customers comments here). To help ensure this we send everything as 'recorded delivery' which means that you have to sign for your parcel when it arrives. This helps us to track your order should anything ever go wrong. There are several types of delivery dependent upon where you live and how quickly you want your order.

Orders are usually processed on the same working day that the order is received by us (Between the normal working hours of 9am to 5pm), any order taken after that time will be processed on the next working day.

We currently use PARCELFORCE INTERNATIONAL and the Royal Mail Special Delivery Service as our carriers but may from time to time use another carrier where necessary.

We are not always able to guarantee the 48 hour and 24 hour service on orders received on Fridays.  In other words, if you place an order on the Friday, you may not actually receive your goods until the following Monday or Tuesday as deliveries are not made over the weekends.  If you have any queries at all about any aspect of deliveries please call us.

Current delivery charges are as follows.
  Standard
(allow 14 days)
48 hour 24 hour
England, Northern Ireland, Wales & parts of Scotland excluding Highlands & Islands     5.00 9.00 16.00
Highlands & Islands of Scotland, Isle of Man & Isles of Scilly 9.00 16.00 19.00
European Destinations (including Channel Islands & Southern Ireland/Eire)      POA POA POA
Rest of the world Not currently available

Kidski regret that we are not able at this time to
ship International Orders outside of European destinations,
but we are hoping soon to be able to extend this service
to our overseas customers. For more information see our
FAQ section in the search menu.

 

Dear "Kidski" team,
The above order, which I needed urgently, has arrived in good time; the quality is great, it fits really well, and my daughter loves it! Thank you very much!
Regards,
Carole Wyatt
Dear Linda,
They've just arrived 8.30am today. Well done! Thank you so very much for your help - all is calm, well almost!
As a management trainer I do lots of training in companies - I now have a really good example of customer care to use to set against all the negative examples that one experiences. Very high quality service, I've already told others!
Many thanks again,
Regards
Rosanne Fairclough
Thank you very much for the ski outfits - unfortunately were unable to take my youngest son and sent his items back the Friday before we went - these were a pair of boots and a ski all in one. Please confirm that you received these back and have credited my account.

Everyone in our group was impressed with the outfit my other son had and will be contacting you for next year - we will definately be ordering again from you.
thank you
Sarah

I have just returned from our ski trip and the first and second outfits for my girls were just superb.Many thanks and successful trading to you - If I ever need more ski- wear I will definitely look at your web site again.
Regards Tessa Bullimore
Just wanted to say thanks so much for the order and for your help on the phone.
he order came through incredibly quickly (arrived yesterday) and I was really impressed with the quality and prices of the stuff. My daughter hasn't yet taken off her silver moonboots except when unconscious.
Could have kicked myself when I discovered your site and saw your fantastic prices just after I'd spent a small fortune in Snow and Rock.
In fact I was very impressed all round and will certainly use the site again

Yours Deborah Mills

Just a short note to thank you for the very prompt delivery. The sizing of the items is perfect and they arrived within 2 days of ordering.

Regards Sandra Simmonds

Just a note to say how fantastic the stuff is - has been a great success at home.. so fingers crossed on the slopes!

Elizabeth Offord

Dear Kidski,

The 104cm suit arrived today and fits exactly. My son is thrilled and even in this hot June weather had to be bribed to take it off!! I very much appreciated the high standard of care we have received from your firm and look forward to doing business in the future.

Dr. Kathryn Conway.

Hi

Just to say the boots were rec'd yesterday Wed 10/12 thank you. Speedy
service & good product.

CHRIS KABIA

Dear Kidski,

I just wanted to write to say how impressed I am with your website (easy to use, up to date, etc) and also with the service which has been excellent

Mrs N Coles